Call 087 354 00 33 weekdays from 08:00 – 17:00
or send an email to fraudreport@capfin.co.za

Fraud tips to help you stay safe at all times

  • We will never ask you to pay back half or any other part of your loan in order to cancel it.
  • If you are unsure of the banking details of Capfin, please contact the Contact Centre on 087 354 0000 before making any payment.
  • We will never ask you to pay your loan using a Wallet/Money or any other Transfer.

How to report fraud

Contact the Capfin Fraud Department on 087 354 0033 or email fraudreport@capfin.co.za. Provide the agent with your contact number, ID number and if possible an affidavit to confirm the details of the suspected fraudulent activity and/or transaction. Thereafter our team will conduct a preliminary investigation in order to assess and resolve the situation.

Don’t become a victim of ID theft.

  • Shred all documents that contain your personal information.
  • Always remain attentive at ATM’s and ensure that no-one is attempting to gain access to your pin number.
  • Make sure that all your accounts have strong passwords that are not easy to decipher.
  • Never respond to an e-mail or SMS that asks you to insert or update your personal and banking information by clicking on a website link provided in the content of the message.
  • If you receive a call from an unknown individual who requests personal information, rather offer to call them back to verify that the number they have given you in fact belongs to the correct company.

Stay Secured When Working From Home

  • Make your router password complicated, using symbols, letters and numbers.
  • Change your router admin credentials. When you connect to the Wi-Fi router, you will be asked to log in with a username and password. It is crucial that this password is changed and stored somewhere secure!
  • Turn off Plug ‘n Play. This setting is designed to make things easier, while at the same time also making it easier for strangers to connect to your home network!
  • Keep the router firmware up to date. Due to the way these devices are designed to be as easy as possible to install and use, they are under constant attack and manufacturers release updated software to protect users from these attacks.