The Capfin Fraud Department is here to help you identify and report fraudulent activity. It is important to keep up to date with the latest scams and to follow tips to stay safe at all times.

Report fraud to the Capfin Fraud Department:

Fraud is a serious problem faced by many organisations. That's why it is so important to raise awareness and educate customers about fraudulent activities.

Fraud takes place when someone takes advantage of you financially through a scam that benefits them.

Loan scams are a type of fraud in which you are offered a loan in exchange for your personal information or an administration fee. Fraudsters then either decline your application and you lose your administration fee, or they use your personal information to apply for loans from various companies on your behalf and then request that you pay a portion of the loan to them.

  • Capfin will never ask you to pay back a portion of your loan in order to cancel it
  • Capfin will never ask you to share your PIN code or password
  • Capfin will never request an upfront administration fee from you
  • Don't interact with Social Media or WhatsApp pages, messages or posts unless sent from a verified Capfin account
  • When contacted, always verify the telephone number that has been given to you to ensure it is an official Capfin contact number and a Capfin agent contacting you
  • If you are unsure of Capfin's banking details, please contact our Contact Centre on 087 354 0000 before making any payment

What is Identity Theft?

Tips to avoid becoming a victim of Identity Theft

  • Once no longer needed, shred all documents that contain your personal information
  • Always be vigilant when using an ATM and beware of anyone who might try to get access to your banking PIN
  • Create strong passwords for all your accounts which include upper and lowercase letters, symbols and numbers
  • Never respond to an email or SMS asking you to insert or update your personal or banking information by clicking on a website link in the message
  • If you receive a call from an unknown person requesting your personal information, offer to call them back at the company's verified contact number, so you can confirm that they actually work there


Create a strong password for your router which include upper and lowercase letters, symbols and numbers


Switch off the 'Plug and Play' feature of your home network – it might make it more convenient for you to connect, but it also makes it easier for strangers to access your network


Keep your router software updated to ensure that you always have the best protections against fraud attacks

Fraudsters often create fake social media accounts to impersonate a company. The purpose of these fake accounts or pages is to scam followers. They promise to get you a loan by requesting a copy of your ID and bank statements. Often, they even ask you to pay an upfront fee for a loan or they charge a fee to supposedly upgrade your profile. When you fall prey to these fake accounts, you could be scammed out of a lot of money!

Remember, official social media pages are usually verified with a blue tick next to the company's name.

Capfin will never ask you to share your personal information on social media or charge you any fees via social media.

If you are unsure whether you are following or interacting with an official Capfin social media account, contact us to confirm the information shared with you.


Contact the Capfin Fraud Department to report fraudulent or suspicious activities Call 087 354 0033 on weekdays between 08:00 – 17:00 Or send an email to


Please provide the Capfin agent with the following:

  • Your name, contact number and ID number
  • An affidavit confirming details of the suspected fraudulent activity or transaction


Our team will investigate the case to resolve it as quickly as possible.