FAQ's

Capfin consultants in the Capfin call center

FAQs

Our frequently asked questions will assist and guide you with any queries you may have regarding our loan products and services. For your convenience these FAQ’s are also provided in Afrikaans, Xhosa, Sesotho and Zulu.

Protect yourself against fraud

Watch our video for trusted tips on how to protect yourself against fraud.

Capfin cares about your security. Find out more about making secure payments to your Capfin loan account, verifying our banking details and what to do when you suspect you have been a victim of fraud.

How to apply for a loan

This video will show you how to apply for your loan

At Capfin we believe in making it easier for you. Watch our video to learn more about our application channels and documents you will need to apply for your loan.

You can apply for a loan of up to R50 000, with repayment terms of up to 24 months.

GENERAL QUERIES

1. WHAT DO I REQUIRE TO APPLY FOR A CAPFIN LOAN?

  • A valid SA ID
  • 3 latest payslips or 3 latest bank statements
  • Must be permanently employed and earning a monthly salary
  • A valid cell phone number
  • A valid SA bank account
  • Must be 18 years or older

2. WHAT DOCUMENTS DO I NEED TO APPLY FOR A CAPFIN LOAN?

A valid SA ID, and either 3 latest payslips or 3 latest bank statements.

3. WHERE CAN I APPLY FOR A CAPFIN LOAN?

Customers may apply for a Capfin loan online, via SMS or visit any PEP or Ackermans store nationwide.

4. HOW DO I APPLY FOR A LOAN USING THE CAPFIN WEBSITE?

You can start your Capfin loan application by visiting our website www.capfin.co.za and click on Apply now.

5. IS THE CAPFIN ONLINE LOAN APPLICATION PROCESS SECURE?

Yes. You will need to create a profile which can only be accessed using your ID number and a unique One-Time-Pin (OTP) which will be sent directly to your cellphone.

6. I HAVE CREATED A PROFILE ON THE CAPFIN WEBSITE. HOW DO I COMPLETE THE LOAN APPLICATION?

All you need to do is log into your profile using your ID Number and the unique One-Time-Pin (OTP) which will be sent directly to your cellphone and follow the easy instruction.

7. I DID NOT RECEIVE A ONE-TIME-PIN (OTP) ON MY CELLPHONE? CAN YOU TELL ME WHAT MY PIN IS?

For your security, PIN numbers are completely private. Please click on the ‘Resend OTP link’ and a new unique One-Time-Pin (OTP) will be sent directly to the cellphone number you registered with.

8. I WANT TO CHANGE MY CELLPHONE NUMBER.

In order to update your details, please contact one of our friendly Customer Service Agents to assist you on 087 354 0000.

9. I DO NOT HAVE MY CELLPHONE AND CANNOT LOG INTO MY PROFILE ON THE CAPFIN WEBSITE.

An OTP can only be sent to the registered number you provided when registering. Please request a new One-Time-Pin (OTP) when you have access to your cellphone.

10. HOW DO I SEE WHAT LOAN AMOUNT I QUALIFY FOR?

A loan offer will be prepared for you which will give you an indication of the loan amount you may qualify for subject to completion of our affordability assessment. The loan amount may change subject to additional credit checks performed once your application has been completed and submitted via the Capfin Website.

11. HOW MUCH MAY I APPLY FOR?

We offer loans of up to R50 000, based on the outcome of your affordability assessment which considers factors such as your income and expenses, your credit profile and payment behaviour.

12. HOW LONG WILL I WAIT FOR A PAY-OUT?

Your loan will be paid out within 48 business hours after approval to your nominated bank account.

13. HOW CAN I SUBMIT MY DOCUMENTS?

  • By applying online, you will be given the opportunity to upload your documentation
  • Scan your documents at any PEP or Ackermans store nationwide
  • Email your documents to: docs@capfinmail.co.za with your SA ID number in the subject line after applying
  • Fax your documents to 0866880000 with your SA ID number noted in writing as reference after applying
  • Capfin can assist in retrieving your documents on your behalf with your permission if you bank with ABSA bank, Standard bank or Nedbank at no extra cost to you

14. HOW DO I SETTLE MY ACCOUNT WITH CAPFIN?

You may call our Capfin contact centre on 087 354 0000 or use our USSD facility *134*6454# to obtain a settlement quote. You may then make payment via the following options before your given expiry date:

  1. Direct Deposit
  2. EFT
  3. Pay@ available in any PEP Store

15. HOW LONG IS THE SETTLEMENT QUOTE VALID FOR?

The settlement quote provided to you by Capfin is valid for seven business days from date of request, and the settlement balance must be paid in full before such time.

16. WILL NON-PAYMENT AFFECT MY CREDIT RECORD?

Non-payment will have a negative impact on your credit record.

17. WHY IS MY SETTLEMENT QUOTE DIFFERENT TO MY BALANCE?

Your settlement quote includes the unpaid balance of your loan, as well as all unpaid interest and fees which accrue up to the settlement date which may have not yet been added to your account.

18. WILL MY LOAN TERM BE SHORTER IF I PAY MORE ON MY MONTHLY INSTALMENTS?

Yes, your loan term may reduce should you make additional payments, depending on the amounts paid and the term of the loan.

19. HOW DO I CHANGE MY DEBIT ORDER PAY DATE OR BANK ACCOUNT DETAILS?

You can change your debit order pay date or bank account details in one of three ways:

  1. Log into your online profile, on Your Active Loans page, scroll down and select the change my payment details link. Select your chosen bank and add the account number and/or select a new payment date; or
  2. Log into your online profile, select the My Details tab at the top right of your screen. Scroll down the page and click on the change payment details option. Select your chosen bank and add the account number and/or select a new payment date; or
  3. You may call our Capfin contact centre on 087 354 0000 and request to update your details.

Please note that your respective bank may require you to approve a DebiCheck Authentication message when you opt to change your debit order pay date or bank account details.

20. IN WHAT OTHER LANGUAGES ARE MY LOAN DOCUMENTS AVAILABLE?

On request you can receive your loan documents in Afrikaans, Sesotho, isiZulu and isiXhosa. Terms and conditions in these languages are also available on our website.

21. HOW DO I REQUEST MY LOAN DOCUMENTS IN ANOTHER LANGUAGE?

By calling our contact centre on 0873540000 or emailing your request to our legal department at legal@capfin.co.za

FREE DEATH BENEFIT

22. WHAT IS THE FREE DEATH BENEFIT?

The Capfin Free Death Benefit is an internal benefit extended to Capfin’s customers in the form of an outstanding balance write off in the event of our customer’s death. This benefit is not transferable.

23. WHAT DOES THE FREE DEATH BENEFIT ENTAIL?

The FREE Death Benefit simply means in the event of your death, Capfin will write off your remaining outstanding loan balance.

24. DO I NEED TO PAY FOR THE FREE DEATH BENEFIT?

No, you do not need to pay as this is a FREE benefit to all Capfin customers.

25. WOULD I BE ELIGIBLE FOR THE FREE DEATH BENEFIT?

Yes, you are eligible regardless if you are a new or an existing Capfin customer.

26. HOW WOULD MY FAMILY MEMBER / APPOINTED EXECUTOR CLAIM FOR THE FREE DEATH BENEFIT?

The person claiming the benefit on the late customer’s behalf will need to submit the following documents via email to info@capfin.co.za or legal@capfin.co.za:

  1. Copy of the deceased Capfin Account Holder’s ID
  2. A clear, copy of the death certificate
  3. A clear, copy of the Masters Letters of Executorship (if applicable).

Once the documents are received Capfin will then independently verify the deceased’s status.

Take note that timelines are subject to delays due to third party involvement.

27. WHAT AMOUNT IS WRITTEN OFF WITH THE FREE DEATH BENEFIT?

Capfin will write off the current outstanding balance of the account.

FUNERAL COVER

28. HOW DOES THE FUNERAL COVER WORK?

For the period between 15 September 2017 and 6th June 2018, Capfin customers applying for a loan qualified for FREE Funeral Cover valued at R5000 for natural death and R10 000 for accidental death. The Funeral Cover, covers you as the Capfin account holder, provided your loan account remains active, in good standing and subject to the Funeral Cover terms and conditions.

29. WHY DOES CAPFIN NO LONGER OFFER FREE FUNERAL COVER WITH THEIR LOAN PRODUCTS?

Capfin’s FREE Funeral Cover underwritten by Abacus Life Limited, was a promotional product and this promotion has now ended with effect from 6th June 2018.

30. WHAT ABOUT THE FREE FUNERAL COVER ON MY CURRENT LOAN?

Your Funeral Cover benefit will remain in place until such time as your loan is completed (paid up), settled or if you re-loan with Capfin or when a Funeral Cover claim is submitted to Abacus Life Limited.

31. HOW TO CLAIM YOUR FUNERAL COVER THROUGH ABACUS LIFE LIMITED?

For loans granted during the promotional period between 15th September 2017 and 6th June 2018, your nominated beneficiary must follow the following process:

  1. Claims must be submitted to Abacus Life by phoning their Call Centre on 0800 777 444 within 6 months of the death of the Capfin account holder.
  2. Claims must be accompanied by the following documents:
    • An official or certified copy of the original death certificate of the Capfin account holder
    • A clear, certified copy of the Capfin account holder’s identity document
    • A clear, certified copy of the beneficiary’s identity document
    • A police report in the case of an accidental death
    • A copy of the beneficiary’s bank statement for the payment of the Funeral Cover
    • Any other documents that Abacus Life Limited may reasonably request

32. WHO RECEIVES THE FUNERAL COVER PAYOUT?

The nominated beneficiary will receive the Funeral Cover pay out only upon the death of the Capfin account holder, subject to the approval of the claims.

33. WHAT IS A BENEFICIARY?

The Capfin customer will nominate a person (family member / friend) to be the beneficiary linked to their Funeral Cover. This person receives the Funeral Cover pay out in the event of the death of the Capfin customer once all the required documentation is submitted to Abacus Life Limited timeously and provided that the Capfin loan account was active and in good standing at the time of the customer’s death.

34. HOW LONG DOES MY BENEFICIARY HAVE BEFORE HE/SHE CAN CLAIM?

A customers’ nominated beneficiary has 6 months from the date of the death of the Capfin account holder to submit a claim. After 6 months the Funeral Cover will no longer be available.

35. CAN MY BENEFICIARY STILL CLAIM ON THE FUNERAL COVER IF MY ACCOUNT IS IN GOOD STANDING?

Yes, subject to the Funeral Cover terms and conditions. For all claims kindly contact Abacus Life Limited on 0800 777 444 or via email claims@abacus-insurance.co.za

36. WILL MY CURRENT BENEFIT BE TERMINATED IF I CHANGE MY BENEFICIARY?

No, you are welcome to change the beneficiary details subject to the Funeral Cover terms and conditions.

37. IS THE CAPFIN CONSULTANT ABLE TO CALL ABACUS ON MY BEHALF AND CHANGE BENEFICIARY DETAILS?

No, you as the Capfin customer will be responsible for changing your beneficiary details. You will be required to contact Abacus Life Limited on 0800 777 444 to make the necessary arrangements.

38. IS SUICIDE COVERED?

No, suicide is not covered.

39. FOR FUNERAL COVER SPECIFIC QUERIES PLEASE CONTACT?

Contact Abacus Life Limited on 0800 777 444 or via fax on 011 211 1090

40. CAN I KEEP THE FUNERAL COVER IF I PAY FOR IT MYSELF?

No, you can however contact Abacus Life Limited on 0800 777 444 and take up a separate funeral cover benefit not linked to your Capfin loan account.

ALGEMENE VRAE

1. WAT HET EK NODIG OM VIR ’N CAPFIN-LENING AANSOEK TE DOEN?

  • ’n Geldige Suid-Afrikaanse ID
  • Laaste 3 betaalstrokies of laaste 3 bankstate
  • Moet ’n permanente werk hê en ’n maandelikse salaris verdien
  • ’n Geldige selfoonnommer
  • ’n Geldige Suid-Afrikaanse bankrekening
  • Moet 18 jaar of ouer wees

2. WATTER DOKUMENTE HET EK NODIG OM VIR ’N CAPFIN-LENING AANSOEK TE DOEN?

’n Geldige Suid-Afrikaanse ID, en laaste 3 betaalstrokies of laaste 3 bankstate.

3. WAAR KAN EK AANSOEK DOEN VIR ’N CAPFIN-LENING?

Kliënte kan aanlyn of per SMS vir ’n CAPFIN-lening aansoek doen, of hulle kan enige PEP- of Ackermans-winkel landswyd besoek.

4. HOE KAN EK DEUR MIDDEL VAN DIE CAPFIN-WEBBLAD AANSOEK DOEN VIR ’N LENING?

U kan u Capfin-leningsaansoek begin deur ons webblad by www.capfin.co.za te besoek en op APPLY NOW te klik.

5. IS DIE PROSEDURE VAN DIE CAPFIN-LENINGSAANSOEK VEILIG?

Ja. U sal ’n profiel moet skep waartoe slegs toegang verkry kan word met u ID-nommer en ’n unieke Eenmalige PIN (OTP) wat direk na u selfoon gestuur sal word.

6. EK HET ’N PROFIEL OP DIE CAPFIN-WEBBLAD GESKEP. HOE MOET EK DIE LENINGSAANSOEK INVUL?

U hoef net op u profiel aan te teken met u ID-nommer en die unieke Eenmalige PIN (OTP) wat direk na u selfoon gestuur sal word; volg dan die maklike instruksies.

7. EK HET NIE ’N EENMALIGE PIN (OTP) OP MY SELFOON ONTVANG NIE. KAN U VIR MY LAAT WEET WAT MY PIN IS?

’n Persoonlike identifikasienommer (PIN) is heeltemal privaat. Klik asseblief op die ‘RESEND OTP link’ sodat ’n nuwe Eenmalige PIN (OTP) direk gestuur kan word na die selfoonnommer waarmee u geregistreer het.

8. EK WIL MY SELFOONNOMMER VERANDER.

Kontak asseblief een van ons vriendelike Kliëntediensagente by 087 354 0000 om u te help om u besonderhede te verander.

9. EK HET NIE MY SELFOON BY MY NIE EN KAN NIE OP MY PROFIEL OP DIE CAPFIN-WEBBLAD AANTEKEN NIE.

’n Eenmalige PIN (OTP) kan slegs gestuur word na die geregistreerde nommer wat u tydens registrasie verskaf het. Versoek asseblief ’n nuwe Eenmalige PIN (OTP) wanneer u weer toegang tot u selfoon het.

10. HOE KAN EK SIEN HOEVEEL DIE LENINGSBEDRAG IS WAARVOOR EK KWALIFISEER?

’n Leningsaanbod sal vir u voorberei word en vir u ’n aanduiding gee van die leningsbedrag waarvoor u moontlik kwalifiseer, onderhewig aan die voltooiing van u bekostigbaarheidsassessering. Die leningsbedrag kan moontlik verander onderhewig aan addisionele kredietkontroles wat uitgevoer sal word sodra u aansoek voltooi is en via die Capfin-webblad ingedien is.

11. VIR WATTER BEDRAG KAN EK AANSOEK DOEN?

Ons bied lenings van tot R50 000 aan, gebaseer op die uitkoms van u bekostigbaarheidsassessering wat faktore soos u inkomste en uitgawes, u kredietprofiel en betalingsgedrag in ag neem.

12. HOE LANK SAL EK WAG VIR ’N UITBETALING?

U lening sal binne 48 sake-ure na goedkeuring in u genomineerde bankrekening inbetaal word.

13. HOE KAN EK MY DOKUMENTE INDIEN?

  • Met ’n aanlyn aansoek sal u die geleentheid gegee word om u dokumentasie op te laai
  • Skandeer u dokumente by enige PEP- of Ackermans-winkel landswyd
  • E-pos u dokumente na: docs@capfinmail.co.za met u Suid-Afrikaanse ID-nommer in die onderwerpreël nadat u aansoek gedoen het
  • Faks u dokumente na 0866880000 met u Suid-Afrikaanse ID-nommer skriftelik as verwysing gegee nadat u aansoek gedoen het
  • CAPFIN kan u help om, teen geen eksta koste nie, namens u en met u toestemming u dokumente te bekom indien u ’n kliënt van ABSA-bank, Standardbank of Nedbank is.

14. HOE VEREFFEN EK MY REKENING BY CAPFIN?

U kan ons CAPFIN-kontaksentrum bel by 087 354 0000 of ons USSD-fasiliteit *134*6454# gebruik om ’n vereffeningskwotasie te kry. U kan dan die betaling doen via die volgende opsies voor u gegewe vervaldatum:

  1. Direkte deposito
  2. EFO
  3. Pay@ beskikbaar by enige PEP-winkel

15. VIR HOE LANK IS DIE VEREFFENINGSKWOTASIE GELDIG?

Die vereffeningskwotasie wat deur CAPFIN aan u voorsien is, is geldig vir 7 sakedae vanaf die datum van die versoek, en die vereffeningsbedrag moet voor daardie datum ten volle betaal word.

16. SAL NIEBETALING MY KREDIETREKORD BEÏNVLOED?

Niebetaling sal ’n negatiewe invloed op u kredietrekord hê.

17. HOEKOM VERSKIL MY VEREFFENINGSKWOTASIE VAN MY BALANS?

U vereffeningskwotasie sluit die onbetaalde balans van u lening in, sowel as alle onbetaalde rente en fooie wat tot op die vereffeningsdatum oploop en moontlik nog nie by u rekening bygevoeg is nie.

18. SAL MY LENINGSTERMYN KORTER WEES AS EK MEER OP MY MAANDELIKSE PAAIEMENTE AFBETAAL?

Ja, u leningstermyn kan verminder as u addisionele betalings doen, afhangend van die bedrae wat betaal word en die termyn van die lening.

19. HOE VERANDER EK MY DEBIETORDERDATUM OF BANKREKENINGBESONDERHEDE?

Jy kan jou debietorderdatum of bankrekeningbesonderhede op drie maniere verander:

  1. Meld aan by jou aanlynprofiel, rol af op die Jou aktiewe lenings-bladsy, en kies die verander my betalingsbesonderhede-skakel. Kies jou bank, voeg die rekeningnommer by en/of kies ’n nuwe betaaldatum; of
  2. Meld aan by jou aanlynprofiel, kies die My besonderhede-oortjie regs bo op jou skerm. Rol af en klik op die verander betalingsbesonderhede-opsie. Kies jou bank, voeg die rekeningnommer by en/of kies ’n nuwe betaaldatum; of
  3. Jy kan ons CAPFIN-belsentrum by 087 354 0000 skakel, en versoek dat jou besonderhede bygewerk word.

Let asseblief op dat jou bank van jou kan verwag om ’n DebiCheck verifikasieboodskap goed te keur, wanneer jy jou debietorderdatum of bankrekeningbesonderhede verander.

20. IN WATTER ANDER TALE IS MY LENINGSDOKUMENTE BESKIKBAAR?

U kan op versoek u leningsdokumente in Afrikaans, Sotho, Zulu en Xhosa ontvang. Bepalings en voorwaardes in hierdie tale is ook op ons webblad beskikbaar.

21. HOE VERSOEK EK MY LENINGSDOKUMENTE IN ’N ANDER TAAL?

U kan ons kontaksentrum bel by 0873540000 of u versoek e-pos na ons regsafdeling by legal@capfin.co.za

GRATIS DOODSVOORDEEL

22. WAT IS DIE GRATIS DOODSVOORDEEL?

Die CAPFIN Gratis Doodsvoordeel is ’n interne voordeel beskikbaar vir CAPFIN-kliënte waarvolgens die uitstaande saldo afgeskryf word in geval van ’n kliënt se dood. Hierdie voordeel is nie oordraagbaar nie.

23. WAT BEHELS DIE GRATIS DOODSVOORDEEL?

Die GRATIS Doodsvoordeel beteken eenvoudig dat CAPFIN u oorblywende uitstaande leningsbalans sal afskryf in geval van u dood.

24. MOET EK BETAAL VIR DIE GRATIS DOODSVOORDEEL?

Nee, u hoef nie te betaal nie omdat hierdie ’n GRATIS voordeel vir alle CAPFIN-kliënte is.

25. SAL EK KWALIFISEER VIR DIE GRATIS DOODSVOORDEEL?

Ja, u kwalifiseer ongeag of u ’n nuwe of bestaande CAPFIN-kliënt is.

26. HOE KAN MY FAMILIELID / AANGESTELDE EKSEKUTEUR VIR DIE GRATIS DOODSVOORDEEL EIS?

Die persoon wat namens die oorlede kliënt eis vir die voordeel, sal die volgende dokumente via e-pos na info@capfin.co.za of legal@capfin.co.za moet stuur:

  1. Afskrif van die oorlede CAPFIN-rekeninghouer se ID
  2. ’n Duidelike afskrif van die doodsertifikaat
  3. ’n Duidelike afskrif van die Meester se Eksekuteursbrief (indien van toepassing).

Sodra die dokumente ontvang is, sal CAPFIN die status van die oorledene onafhanklik verifieer.

Let daarop dat tydskedules onderhewig is aan vertragings as gevolg van derdepartybetrokkenheid.

27. WAT IS DIE BEDRAG WAT AFGESKRYF WORD VOLGENS DIE GRATIS DOODSVOORDEEL?

CAPFIN sal die huidige uitstaande saldo op die rekening afskryf.

BEGRAFNISDEKKING

28. HOE WERK DIE BEGRAFNISDEKKING?

In die tydperk tussen 15 September 2017 en 6 Junie 2018 het CAPFIN-kliënte wat vir ’n lening aansoek gedoen het, gekwalifiseer vir GRATIS Begrafnisdekking ter waarde van R5 000 vir natuurlike dood en R10 000 vir dood weens ’n ongeluk. Die Begrafnisdekking dek u as CAPFIN-rekeninghouer, mits u leningsrekening aktief bly, op datum is en onderhewig is aan die bepalings en voorwaardes van die Begrafnisdekking.

29. HOEKOM BIED CAPFIN NIE MEER GRATIS BEGRAFNISDEKKING SAAM MET HUL LENINGPRODUKTE AAN NIE?

CAPFIN se GRATIS Begrafnisdekking, onderskryf deur Abacus Life Limited, was ’n promosieproduk en hierdie promosie het nou tot ’n einde gekom met ingang van 6 Junie 2018.

30. WAT WORD VAN DIE GRATIS BEGRAFNISDEKKING OP MY HUIDIGE LENING?

U Begrafnisdekkingvoordeel sal van krag bly tot tyd en wyl u lening volledig afbetaal of vereffen is, of indien u weer ’n lening by CAPFIN aangaan of wanneer ’n eis vir Begrafnisdekking by Abacus Life Limited ingedien word.

31. HOE OM ’N EIS VIR BEGRAFNISDEKKING DEUR ABACUS LIFE LIMITED IN TE DIEN VIR LENINGS WAT GEDURENDE DIE PROMOSIETYDPERK TUSSEN 15 SEPTEMBER 2017 EN 6 JUNIE 2018 TOEGESTAAN IS, MOET U GENOMINEERDE BEGUNSTIGDE DIE VOLGENDE PROSES VOLG:

  1. Eise moet by Abacus Life ingedien word deur hul Inbelsentrum te skakel by 0800 777 444 binne 6 maande na die dood van die CAPFIN-rekeninghouer.
  2. Eise moet vergesel wees van die volgende dokumente:
    • ’n Amptelike of gesertifiseerde afskrif van die oorspronklike doodsertifikaat van die CAPFIN-rekeninghouer
    • - ’n Duidelike, gesertifiseerde afskrif van die CAPFIN-rekeninghouer se identiteitsdokument
    • ’n Duidelike, gesertifiseerde afskrif van die begunstigde se identiteitsdokument
    • ’n Polisieverslag in geval van dood weens ’n ongeluk
    • - ’n Afskrif van die begunstigde se bankstaat vir die betaling van die Begrafnisdekking
    • Enige ander dokumente wat Abacus Life redelikerwys mag versoek

32. WIE ONTVANG DIE UITBETALING VAN DIE BEGRAFNISDEKKING?

Die genomineerde begunstigde sal die uitbetaling van die Begrafnisdekking slegs na die CAPFIN-rekeninghouer se dood ontvang, onderhewig aan die goedkeuring van die eise.

33. WAT IS ’N BEGUNSTIGDE?

Die CAPFIN-kliënt sal ’n persoon (familielid/vriend) nomineer as die begunstigde wat gekoppel is aan hul Begrafnisdekking. Hierdie persoon ontvang die Begrafnisdekkinguitbetaling in geval van die CAPFIN-kliënt se dood sodra al die vereiste dokumentasie betyds by Abacus Life Limited ingedien is en mits die CAPFIN-leningsrekening aktief en op datum is ten tye van die kliënt se dood.

34. HOE LANG TYD HET MY BEGUNSTIGDE VOORDAT HY/SY KAN EIS?

’n Kliënt se genomineerde begunstigde het 6 maande vanaf die datum van die CAPFIN-rekeninghouer se dood om ’n eis in te dien. Na 6 maande sal die Begrafnisdekking nie meer beskikbaar wees nie.

35. KAN MY BEGUNSTIGDE STEEDS TEEN DIE BEGRAFNISDEKKING EIS INDIEN MY REKENING OP DATUM IS?

Ja, onderhewig aan die bepalings en voorwaardes van die Begrafnisdekking. Kontak asseblief Abacus Life Limited vir alle eise by 0800 777 444 of stuur e-pos aan claims@abacus-insurance.co.za

36. SAL MY HUIDIGE VOORDEEL BEËINDIG WORD INDIEN EK MY BEGUNSTIGDE VERANDER?

Nee, u is welkom om die begunstigde se besonderhede te verander, onderhewig aan die bepalings en voorwaardes van die Begrafnisdekking.

37. KAN DIE CAPFIN-KONSULTANT NAMENS MY VIR ABACUS KONTAK EN MY BEGUNSTIGDEBESONDERHEDE VERANDER?

Nee, u as CAPFIN-kliënt sal verantwoordelik wees om self u begunstigdebesonderhede te verander. Daar sal van u vereis word om Abacus Life Limited te kontak by 0800 777 444 om die nodige veranderinge te maak.

38. WORD SELFDOOD GEDEK?

Nee, selfdood word nie gedek nie.

39. WIE KAN EK KONTAK VIR SPESIFIEKE NAVRAE OOR BEGRAFNISDEKKING?

Kontak Abacus Life Limited by 0800 777 444 of per faks by 011 211 1090.

40. KAN EK DIE BEGRAFNISDEKKING BEHOU INDIEN EK SELF DAARVOOR BETAAL?

Nee, maar u kan Abacus Life Limited by 0800 777 444 kontak en ’n aparte begrafnisdekkingvoordeel uitneem wat nie aan u CAPFIN-leningsrekening gekoppel is nie.

IMIBUZO EVAME UKUBUZWA
IMIBUZO EJWAYELEKILE

1. NGIDINGANI UKUZE NGIFAKE ISICELO SE-LOAN YAKWA-CAPFIN?

  • Umazisi waseNingizimu Afrika osebenzayo
  • Ama-payslip ama-3 akamuva noma izitatimende zasebhange ezi-3 zakamuva
  • Kufanele ube uqashwe ngokugcwele futhi uhola umholo
  • Inombolo kamakhalekhukhwini esebenzayo
  • I-akhawunti yasebhange esebenzayo
  • Kufanele ube neminyaka engu-18 noma ngaphezulu

2. YIMAPHI AMADOKHUMENTI ENGIWADINGAYO UKUZE NGIFAKE ISICELO SE-LOAN YAKWA-CAPFIN?

Umazisi waseNingizimu Afrika osebenzayo, kanye nama-payslip ezinyanga ezi-3 zakamuva noma izitatimende zasebhange ezi-3 zakamuva. .

3. NGINGASIFAKA KUPHI ISICELO SE-LOAN YAKWA-CAPFIN?

Amakhasimende angafaka isicelo se-loan yakwa-CAPFIN ku-inthanethi, nge-SMS noma avakashele noma yisiphi isitolo sakwa-PEP noma sakwa-Ackermans ezweni lonke.

4. NGIFAKA KANJANI ISISCELO SE-LOAN NGISEBENZISA I-WEBSITE YAKWA-CAPFIN?

Ungaqala isicelo sakho se-loan yakwa-Capfin ngokuvakashela i-Website yethu ku-www.capfin.co.za bese uchofoza lapho kuthi Apply now.

5. INGABE LE NQUBO YAKWA-CAPFIN YOKUFAKA ISICELO SE-LOAN KU-INTHANETHI IPHEPHILE?

Yebo. Kuzodingeka uzakhele iphrofayela efinyeleleka ngokusebenzisa inombolo yakho kamazisi ne-One-Time-Pin (OTP) yakho yekhethelo ozoyithunyelelwa kumakhalekhukhwini wakho ngqo.

6. SENGAKE NGAYAKHA IPHROFAYELA KU-WEBSITE YAKWA-CAPFIN. NGISIGCWALISA KANJANI ISICELO SE-LOAN?

Konke odinga ukukwenza ukungena kuphrofayela yakho usebenzisa iNombolo yakho kamazisi ne-One-Time-Pin (OTP) yakho yekhethelo ozoyithunyelelwa kumakhalekhwini wakho ngqo bese ulandela imiyalelo elula

7. ANGIYITHOLANGA I-ONE-TIME-PIN (OTP) KUMAKHALEKHUKHWINI WAMI? UNGANGITSHELA UKUTHI ITHINI I-PIN?

Ukuze uvikeleke, izinombolo ze-PIN zaziwa uwena kuphela. Uyacelwa uchofoze lapho kuthi ‘Resend OTP link’ i-One-Time-Pin (OTP) yekhethelo entsha izobe seyithunyelelwa enombolweni kamakhalekhukhwini wakho ngqo oyibhalisile.

8. NGIFUNA UKUSHINTSHA INOMBOIO YAMI KAMAKHALEKHUKHWINI.

Ukuze kuvuselelwe imininingwane yakho, uyacelwa uthintane Nabeluleki Bamakhasimende Ethu Abanomusa ukuze bakusize lapha number 087 354 0000.

9. ANGIWUPHETHE UMAKHALEKHUKHWINI WAMI FUTHI ANGIKWAZI UKUNGENA KUPHROFAYELA YAMI KU-WEBSITE YAKWA-CAPFIN.

I-OTP ingathunyelwa kahle kunombolo ebhalisiwe oyihlinzekile lapho ubhalisa. Uyacelwa ucele I-One-Time-Pin (OTP) entsha lapho usuphethe umakhalekhukhwini wakho.

10. NGIBONA KANJANI UKUTHI NGINGAFAKA ISICELO SE-LOAN YAMALINI?

I-loan offer ozoyilungiselelwa yiyona ezokutshela ukuthi ungafaneleka ukuthola i-loan yamalini futhi lokhu kuzosekelwa olwazini oluhlinzekile lapho kuhlolwa ukukwazi ukufinyelela kwakho. Isamba se-loan singashintsha kuncike olwazini esizoluthola lapho siphenya ngendlela okweleta ngayo okuzokwenziwa lapho isicelo sakho ususilethile nge-Website yakwa-Capfin.

11. NGINGAFAKA ISICELO SAMALINI?

Sihlinzeka ngama-loan afinyelela ku-R50 000, kuya ngokuthi sithole ukuthi ungakwazi kukhokha malini ngokuncike ezintweni ezifana nomholo wakho nezindleko zakho, umlando wakho wokukhokha kanye nendlela okhokha ngayo.

12. NGIZOLINDA ISIKHATHI ESINGAKANANI NGAPHAMBI KOKUNIKEZWA IMALI?

I-loan yakho izongena ku-akhawunti yakho yasebhange oyikhethile esikhathini samahora ngu-48 omsebenzi emva kokwamukelwa kwesicelo sakho.

13. NGINGAWALETHA KANJANI AMADOKHUMENTI?

  • Ngokufaka isicelo ku-inthanethi, uzonikezwa ithuba lokuwaloda khona amadokhumenti akho
  • Ngokusikena amadokumenti akho kunoma yisiphi isitolo sakwa-PEP noma kwa-Ackermans ezweni lonke
  • Ngokuwathumela nge-imeyli kuleli kheli: docs@capfinmail.co.za ufake inombolo yakho kamazisi njengesihloko emva kokufaka isicelo
  • Wathumele ngefeksi kule nombolo 0866880000 ufake inombolo yakho kamazisi waseNingizimu Afrika njengereferensi emva kokufaka isicelo
  • Abakwa-CAPFIN bangakusiza ngokukufunela amadokhumenti akho ngemvume yakho uma ubhanga no-ABSA bank, Standard bank noma-ke uNedbank ngaphandle kwezindleko kuwena

14. NGISIQEDA KANJANI ISIKWELETU SAMI SAKWA-CAPFIN?

Ungashayela isikhungo sethu sezingcingo sakwa-CAPFIN lapha 087 354 0000 noma usebenzise i-USSD facility yethu *134*6454# ukuze uthole i-khotheshini yokuqeda isikweletu. Ungabe usukhokha ngalezi zindlela ezilandelayo ngaphambi kosuku lokuphelelwa olunikeziwe:

  1. 1. Direct Deposit
  2. 2. i-EFT
  3. 3. Khokha nge-Pay@ etholakala kunoma yisiphi isitolo sakwa-PEP

15. INGABE LE KHOTHESHINI YOKUQEDA ISIKWELETU ISEBENZA ISIKHATHI ESINGAKANANI?

Ikhotheshini yokuqedela isikweletu oyinikezwa ngabakwa-CAPFIN isebenza izinsuku eziyisikhombisa zomsebenzi kusuka ngosuku lwesicelo, kanti ibhalansi kufanele ikhokhwe yonke ngaphambi kokuphela kwaleso sikhathi.

16. INGABE UKUNGAKHOKHI KUYOTHIKAMEZA IREKHODI LAMI LOKUKHOKHA IZIKWELETU?

Ukungakhokhi ngempela kuyoba nomthelela kurekhodi lakho lokukweleta.

17. KUNGANI IKHOTHESHINI YAMI YOKUQEDA ISIKWELETU INGAFANI NEBHALANSI YAMI?

Ikhotheshini yakho yokuqedela isikweletu ibandakanye ibhalansi ye-loan yakho engakakhokhwa, kanye nenzalo engakakhokhwa nezimali ebezibalwe zayofika osukwini lwakho lokuqeda isikweletu okungenzeka ukuthi bezibhangaliwe ku-akhawunti yakho.

18. INGABE ISIKHATHI SAMI SOKUKHOKHA SIYONCIPHA UMA NGIKHOKHA NGOKUTHE XAXA KUZITOLIMENDE ZAMI ZENYANGA?

Yebo, isikhathi sakho sokukhokha i-loan yakho singehla uma wenza izinkokhelo ezithe xaxa, kuncike ekutheni ukhokha malini kanye nesikhathi esibekelwe ukukhokha i-loan.

19. NGINGALUSHINTSHA KANJANI USUKU LWAMI LOKUHOLA OKUBANJWA NGALO I-DEBIT ORDER NOMA IMINININGWANE YE-AKHAWUNTI YAMI YASEBHANGE?

Ungashintsha usuku lwakho lokuhola okubanjwa ngalo i-debit order noma imininingwane ye-akhawunti yasebhange ngendlela eyodwa kwezintathu:

  1. Ngena kuphrofayili yakho ku-inthanethi, ekhasini lakho Lezimalimboleko Onazo Njengamanje, yehla bese ukhetha ilinkiyokushintsha imininingwane yokukhokha. Khetha ibhange lakho oliqokile bese ufake inombolo ye-akhawunti kanye/noma usuku olusha lokuhola; noma
  2. Ngena kuphrofayili yakho ku-inthanethi, bese ukhethe ithebhu ethi Imininingwane Yami phezulu ngakwesokudla esikrinini sakho. Yehla ngekhasi bese uchofoze inketho yokushintsha imininingwane. Khetha ibhange lakho oliqokile bese ufake inombolo ye-akhawunti kanye/noma usuku olusha lokuhola; noma
  3. Ungashayela ucingo isikhungo sethu sokuxhumana sase-CAPFIN kule nombolo 087 354 0000 bese ucela ukushintsha imininingwane yakho.

Sicela uqaphele ukuthi ibhange lakho lingadinga ukuthi wamukele umlayezo Wokuqinisekisa we-DebiCheck uma ukhetha ukushintsha usuku lwakho lokuhola okubanjwa ngalo i-debit order noma imininingwane ye-akhawunti yasebhange.

20. INGABE YIZIPHI EZINYE IZILIMI ENGINGATHOLA NGAZO AMADOKHUMENTI E-LOAN YAMI?

Uma ucela ungathola amadokhumenti e-loan yakho ngesiBhunu, isiSotho, isiZulu nesiXhosa. Imigomo nemibandela yalezi zilimi iyatholakala kuwebhusayithi yethu.

21. NGICELA KANJANI AMADOKHUMENTI E-LOAN YAMI NGOLUNYE ULIMI?

Ngokushayela isikhungo sethu sezingcingo lapha 0873540000 noma uthumele nge-imeyli isicelo sakho kuphiko lwethu lwezomthetho lapha legal@capfin.co.za

UMHLOMULO WAMAHHALA WOKUDLULA EMHLABENI

22. YINI UMHLOMULO WAMAHHALA WOKUDLULA EMHLABENI?

Umhlomulo Wamahhala wakwa-CAPFIN Wokudlula emhlabeni ungumhlomulo oseceleni onikezwa amakhasimende akwa-CAPFIN wokusulwa kwesikweletu esisasele uma kwenzeka ikhasimende lethu lidlula emhlabeni. Lo mhlomulo awudluliselw akomunye umuntu.

23. INGABE UMHLOMULO WAMAHHALA WOKUDLULA EMHLABENI UBANDAKANYANI?

Umhlomulo WAMAHHALA Wokudlula Emhlabeni uchaza nje ukuthi uma udlula emhlabeni, abakwa-CAPFIN bazosisula sonke isikweletu sakho ebesisasele njengebhalansi ye-loan.

24. INGABE NGIDINGA UKUWUKHOKHELA UMHLOMULO WAMAHHALA WOKUDLULA EMHLABENI?

Cha, awudingi ukuwukhokhela njengoba phela UMAHHALA kuwo wonke amakhasimende ethu akwa-CAPFIN.

25. INGABE NAMI NGINGAFANELEKA UKUTHOLA UMHLOMULO WAMAHHALA WOKUDLULA EMHLABENI?

Yebo, ufanelekile ukuwuthola noma ngabe uyikhasimende elisha noma elidala lakwa-CAPFIN.

26. INGABE ILUNGU LAMI LOMNDENI / OQOKWE NJENGOMABI WAMI WAMAFA UYOFAKA KANJANI ISICELO SAMI SOMHLOMULO WAMAHHALA WOKUDLULA EMHLABENI?

Umuntu ofaka isicelo somhlomulo egameni lekhasimende eselishonile kuyodingeka alethe amadokhumenti alandelayo nge-imeyli lapha info@capfin.co.za noma lapha legal@capfin.co.za:

  1. Ikhophi Kamazisi Womnikazi Akhawunti yakwa-CAPFIN oshonile
  2. Ikhophi ecacile yesitifiketi sokudlula emhlabeni
  3. Ikhophi ecacile ye-Masters Letters of Executorship (uma idingeka).

Uma amadokhumenti esefikile abakwa-CAPFIN bazobe sebeziqinisekisela bona ngokushona kukamufi.

Qaphela ukuthi izikhathi kungenzeka zibambezeleke ngenxa yokubandakanyeka kwengxenye yesithathu.

27. YIMALINI ESULWAYO NJENGENGXENYE YOMHLOMULO WAMAHHALA WOKUDLULA EMHLABENI?

Abakwa-CAPFIN bayosula yonke ibhalansi esilele ku-akhawunti.

IKHAVA KAMASINGCWABISANE

28. ISEBENZA KANJANI IKHAVA KAMASINGCWABISANE?

Maqondana nesikhathi esiphakathi komhlaka 15 September 2017 nomhlaka 6 June 2018, amakhasimende akwa-CAPFIN ayefaka izicelo ze-loan athola Umasigcwabisane WAMAHHALA ka-R5000 ngokudlula emhlabeni kwemvelo no-R10 000 ngokushona ngengozi. Ikhava Kamasingcwabisane, eyakho mnikazi akhawunti wakwa-CAPFIN, inqobo uma i-akhawunti yakho isebenza, isesimweni esihle futhi nangaphansi kwemigomo nemibandela Yomasingcwabisane.

29. KUNGANI ABAKWA-CAPFIN BENGASAHLINZEKI NGOMASINGCWABISANE WAMAHHALA KULE MIKHIQIZO YABO YAMA-LOAN?

Umasingcwabisane WAMAHHALA wakwa-CAPFIN owesekwe ngabakwa-Abacus Life Limited, kwakuwumkhiqizo wephromoshini kanti le phromoshini iyaphela uma kushaya umhlaka 6 June 2018.

30. KUZOKWENZEKANI NGOMASINGCWABISANE WAMAHHALA OKU-LOAN YAMI YAMANJE?

Umhlomulo wakho kamasingcwabisane uzohlala usebenza kuze kufike isikhathi lapho i-loan yakho seyikhokhwe ngokugcwele, yaqedwa noma uma uphinda ufaka esinye isicelo se-loan kwa-CAPFIN noma-ke uma isicelo sokukhokhwa kwemali kamasingcwabisane silethwa kwa-Abacus Life Limited.

31. SIFAKWA KANJANI ISICELO SAKHO SIKAMASINGCWABISANE NGE-ABACUS LIFE LIMITED?

Mayelana nama-loan anikezwe ngesikhathi sephromoshini esiphakathi komhlaka 15 September 2017 nomhlaka 6 June 2018, umhlomuli wakho omqokile kufanele alandele le nqubo elandelayo:

  1. Izicelo kufanele zilethwe kwa-Abacus Life ngokushayela Isikhungo sabo Sezingcingo lapha 0800 777 444 esikhathini sezinyanga eziyisi-6 kushone umnikazi we-akhawunti yakwa-CAPFIN.
  2. Izicelo kufanele zihambisane namadokhumenti alandelayo:
    • Ikhophi esemthethweni noma efungelwe yesitifiketi sokudlula emhlabeni somnikazi we-akhawunti yakwa-CAPFIN
    • Ikhophi ecacile, efungelwe kamazisi womnikazi we-akhawunti yakwa-CAPFIN
    • Ikhophi ecacile, efungelwe kamazisi womhlomuli
    • Umbiko wamaphoyisa uma kungukuthi ushone engozini
    • Ikhophi yesitatimende sasebhange somhlomuli ukuze kufakwe khona imali Kamasingcwabisane
    • Amanye amadokhumenti adingwa ngabakwa-Abacus Life Limited

32. UBANI OTHOLA IMALI KAMASINGCWABISANE?

Umhlomuli oqokiwe uyothola imali Kamasingcwabisane kuphela uma kushone umnikazi we-akhawunti yakwa-CAPFIN, kuncike ekwamukelweni kwesicelo.

33. YINI UMHLOMULI?

Ikhasimende lakwa-CAPFIN liyoqoka umuntu (ilungu lomndeni / umngani) ukuba abe ngumhlomuli Kumasingcwabisane walo. Lo muntu uthola Inkokhelo Yomasingcwabisane uma kwenzeka kudlula emhlabeni ikhasimende lakwa-CAPFIN emveni kokuba wonke amadokhumenti adingekayo etholakele ahanjiswa kwa-Abacus Life Limited ngesikhathi futhi kuncike ekutheni i-akhawunti ye-loan yakwa-CAPFIN loan beyisebenza futhi isesimweni esilungile ngesikhathi sokudlula emhlabeni kwekhasimende.

34. INGABE UMHLOMULI WAMI UNESIKHATHI ESINGAKANANI NGAPHAMBI KOKUBA AFAKE ISICELO?

Umhlomuli oqokwe yikhasimende unezinyanga eziyisi-6 kusukela ngosuku lokudlula emhlabeni komnikazi we-akhawunti yakwa-CAPFIN ukuba afake isicelo. Emva kwezinyanga eziyisi-6 Umhlomulo kamasingcwabisane uzobe ungasatholakali.

35. INGABE UMHLOMULI WAMI USENGAFAKA ISICELO SIKAMASINGCWABISANE UMA I-AKHAWUNTI YAMI ISESIMWENI ESIHLE?

Yebo, kuncike emigomweni nemibandela Kamasingcwabisane. Mayelana nazo zonke izicelo uyacelwa uthintane nabakwa-Abacus Life Limited lapha 0800 777 444 noma nge—imeyli lapha claims@abacus-insurance.co.za

36. INGABE UMHLOMULO WAMI WAMANJE UYONQANYULWA UMA NGISHINTSHA UMHLOMULI WAMI?

Cha, wamukelekile ukuba ushintshe imininingwane yomhlomuli wakho ngokuhambisana nemigomo nemibandela Kamasingcwabisane.

37. INGABE UMELULEKI WAKWA-CAPFIN UZOKWAZI UKUSHAYELA ABAKWA-ABACUS ESIKHUNDLENI SAMI ASHINTSHE IMINININGWANE YABAHLOMULI BAMI?

Cha, wena njengekhasimende lakwa-CAPFIN kuwumsebenzi wakho ukushintsha imininingwane yabahlomuli bakho. Kuyodingeka ushayele abakwa-Abacus Life Limited lapha 0800 777 444 ukuze wenze izinhlelo ezifanele.

38. INGABE NOKUZIBULALA KUYAKHOKHELWA?

Cha, ukuzibulala akukhokhelwa.

39. UMA UNEMIBUZO MAYELANA NOMASINGCWABISANE NGQO KUFANE UTHINTE BANI?

Shayela abakwa-Abacus Life Limited lapha 0800 777 444 noma ubathinte ngefeksi lapha 011 211 1090

40. NGINGAWUGCINA UMASINGCWABISANE UMA NGIWUKHOKHELA MINA NGOKWAMI?

Cha, kodwa ungashayela abakwa-Abacus Life Limited lapha 0800 777 444 uzithathele umasingcwabisane oseceleni ongahlangene ne-akhawunti yakho ye-loan yakwa-CAPFIN.

IMIBUZO EMBUZWA RHOQO
IMIBUZO EQHELEKILEYO

1. YINTONI ENDIYIDINGAYO UKUZE NDENZE ISICELO SEMALIMBOLEKO YAKWACAPFIN?

  • Yi-ID yoMzantsi Afrika esemthethweni
  • Ziipeysliphu ezi-3 zamva nje okanye ziisteymenti zebhanki ezi-3 zamva nje
  • Ndibe ndiqashwe isigxina kwaye ndirhola ngenyanga
  • Ndibe nenombolo yeselfowuni esemthethweni
  • Ndibe neakhawunti yebhanki yoMzantsi Afrika esemthethweni
  • Ndibe neminyaka engapahaya kweli-18 ubudala

2. NGAWAPHI AMAXWEBHU ENDIWADINGAYO UKUZE NDENZE ISICELO SEMALIMBOLEKO YAKWACAPFIN?

Yi-ID yoMzantsi Afrika esemthethweni, kunye neepeysliphu ezi-3 zamva nje okanye izisteymenti zebhanki ezi-3 zamva nje.

3. NDINGASENZA PHI ISICELO SEMALIMBOLEKO YAKWACAPFIN?

Iikhastoma zingenza isicelo semalimboleko yakwaCAPFIN kwi-intanethi, ngeSMS okanye zindwendwele nayiphi ivenkile yakwaPEP okanye yakwa-Ackermans kuzwelonke.

4. NDISENZA NJANI ISICELO SEMALIMBOLEKO NDISEBENZISA IWEBHUSAYITHI YAKWACAPFIN?

Ungaziqalela isicelo sakho semalimboleko yakwaCapfin ngokutyelela kwiwebhusayithi yethu ku-www.capfin.co.za uze uklike ku Yenz’ isicelo ngoku.

5. INGABA IKHUSELEKILE INKQUBO YOKWENZ’ ISICELO SEMALIMBOLEKO YAKWACAPFIN KWI-INTANETHI?

Ewe. Kuza kufuneka wenze iprofayili ekunokufikelelwa kuyo ngokusebenzisa inombolo ye-ID yakho kuphela kunye neOne-Time-Pin (OTP) eyodwa eza kuthunyelwa ngqo kwiselfowuni yakho.

6. NDIYENZILE IPROFAYILI KWIWEBHUSAYITHI YAKWACAPFIN. NDISIGCWALISA NJANI ISICELO SEMALIMBOLEKO?

Konke odinga ukuba ukwenze kukuloga kwiprofayili yakho usebenzisa iNombolo ye-ID yakho kunye neOne-Time-Pin (OTP) eyodwa eza kuthunyelwa ngqo kwiselfowuni yakho uze ulandele imiyalelo elula.

7. ANDIYIFUMENANGA IONE-TIME-PIN (OTP) KWISELFOWUNI YAM? UNGANDIXELELA UKUBA ITHINI IPIN YAM?

Ukwenzela ukhuseleko, iinombolo zePIN zezabucala ngokupheleleyo. Nceda uklike ku-‘iKhonkco lokuPhinda uThumele iOTP’ kwaye iOne-Time-Pin (OTP) eyodwa iza kuphinda ithunyelwe ngqo kwinombolo yeselfowuni yakho oyibhalisileyo.

8. NDIFUNA UKUYITSHINTSHA INOMBOLO YESELFOWUNI YAM.

Ukuze uhlaziye iinkcukacha zakho, nceda uqhagamshelane nenye yeArhente yeeNkonzo zeeKhstoma eZinobuntu ikuncede kwi-087 354 0000.

9. ANDINAYO ISELFOWUNI KWAYE ANDIKWAZI UKULOGA KWIPROFAYILI YAM KWIWEBHUSAYITHI YAKWACAPFIN.

I-OTP ingathunyelwa kuphela kwinombolo ebhalisiweyo obusinike yona xa ububhalisa. Nceda ucele iOne-Time-Pin (OTP) entsha xa uthe wafikelela kwiselfowuni yakho.

10. NDISIBONA NJANI ISIXAMALI SEMALIMBOLEKO ENDILUNGELE UKUSIFUMANA?

Uza kuyilungiselelwa imalimboleko onokuyifumana nto leyo eza kukunika ulwazi lokuba yimalini imalimboleko onokuthi uyifumane ngokuxhomekeke ekugqityweni kokwenziwa kohlolo lokuba ungakwazi kusini na ukuhlawula. Isixamali semalimboleko singatshintsha ngokuxhomekeke kwiziphumo zokujongwa kwamatyala akho okwenziweyo sakugqitywa kwaye safakwa isicelo sakho kwiWebhusayithi yakwaCapfin.

11. YIMALINI ENDINOKWENZA ISICELO SAYO?

Sibonelela ngeemalimboleko ezisuk’e zantsi ziyokuthi xhaxhe kuma-R50 000, ngokuxhomekeke kwisiphumo zokuhlolwa kwemeko yakho ngokwasemalini yokuba ungamelana nokuyihlwala imali oyibolekileyo kusini na, meko leyo eqwalasela ingeniso nenkcitho yakho, iprofayili yakho yamatyala nendlela owahlawula ngayo amanye amatyala.

12. LIXESHA ELINGAKANANI ENDINOKULILINDA UKUZE IHLAWULWE IMALI?

Imalimboleko yakho iza kuhlawulwa kwibhanki oyichongileyo kwiiyure ezingama-48 zokusebenza emva kokuvunywa kwayo.

13. NDINGAWAFAKA NJANI AMAXWEBHU WAM?

  • Ngokwenza isicelo kwi-intanethi, uza kunikwa ithuba lokuwafaka amaxwebhu akho nge-intenthi
  • Ngokuwaskena amaxwebhu wakho nakweyiphi na ivenkile yakwaPEP okanye yakwa-Ackermans kuzwelonke
  • Ngokuimeyilela amaxwebhu wakho ku-: docs@capfinmail.co.za ufake inombolo ye-ID yakho yoMzantsi Afrika kumgca womxholo
  • Ngokufeksela amaxwebhu wakho ku-0866880000 uphawule inombolo ye-ID yakho yoMzantsi njengereferensi
  • Ngemvume yakho u-CAPFIN angakunceda ekufumaneni amaxwebhu wakho agameni lakho ukuba ubhankisha kwibhanki yakwa-ABSA, yakwaStandard bank okanye yakwaNedbank ngaphandle kwentlawulo

14. NDIYIHLAWULA NJANI YONKE NGEXESHA ELINYE IAKHAWUNTI YAM YAKWACAPFIN?

Ungalifowunela iziko lethu loncedo lwakwaCAPFIN ku-087 354 0000 okanye usebenzise isibonelelo sethu seUSSD *134*6454# ukuze ufumane ikowuti yokuhlawul’ ityala lonke ngexesha elinye. Emva koko ungenza intlawulo ngokukhetha koku kulandelayo phambi komhla wokuphelelwa owunikiweyo:

  1. NgokuyiDipozitha Ngqo
  2. Nge-EFT
  3. NgePay@ efumaneka nakweyiphi na ivenkile yakwaPEP

15. INEXESHA ELINGAKANANI IKOWUTI YOKUHLAWULA YONK’ IMALI NGEXESHA ELINYE?

Ikowuti yokuhlawula yonk’ imali ngexesha elinye oyinikwe nguCAPFIN isebenza ixesha leentsuku ezisixhenxe ukusuka ngosuku ecelwe ngalo, kwaye ibhlansi yokuhlawula lonk’ ityala kufuneka ihlawulwe phambi kokuphela kwelo xesha.

16. INGABA UKUNGAHLAWULI KUZA KUYICHAPHAZELA IREKHODI YAM YENTLAWULO YENTYALA?

Ukungahlawuli kuza kuba nempembelelo embi kwirekhodi yakho yentlawulo yentyala.

17. KUTHENI IKOWUTI YOKUHLAWULA YONK’ IMALI NGEXESHA ELINYE YOHLUKILE KWIBHALANSI YAM?

Ikowuti yokuhlawula yonk’ imali ngexesha elinye iquka ibhalansi engekahlawulwa yemalimboleko yakho, ngokunjalo nayo yonke imalinzala nemirhumo ethe yakho ukuzo kuthi ga ngalo mhla wentlawulo ekusenokuba ayikadityaniswa kwiakhawunti yakho.

18. INGABA IXESHA LEMALIMBOLEKO YAM LINGABA LIFUTSHANE XA NDINOKUHLAWULA IMALI ETHE KRATYA KWII-INSTOLMENTSI ZAM ZENYANGA?

Ewe, ixesha lokuhlawula imalimboleko yakho lingancipha xa uhlawula ii-instolmentsi ezithe kratya ngenyanga, ngokuxhomekeke kwimali ehlawuliweyo ngokunjalo nexesha lokuhlawula ityala lemalimboleko.

19. NDINGAWUTSHINTSHA NJANI UMHLA WAM WENTLAWULO YEDEBHITHI ODA OKANYE IINKCUKACHA ZAM ZEBHANKI?

Ungawutshintsha umhla wakho wentlawulo yedebhithi oda okanye iinkcukacha zakho zebhanki ngenye yeendlela ezintathu:

  1. Ngena kwiprofayili yakho ekwi-intanethi kwiphepha leeLowuni Zakho Ezisebenzayo, skrola wehle uze ukhethe ilinki ethi tshitsha iinkcukacha zam zentlawulo. Khetha ibhanki yakho oyikhethileyo uze ufake inombolo ye-akhawunti uze/okanye ukhethe umhla wentlawulo omtsha; okanye
  2. Ngena kwiprofayili yakho ekwi-intanethi, khetha ithebhu ethi iiNkcukacha Zam apha ekunene ngentla kwiskrini sakho. Skrola wehle kweli phepha, uze ucofe kwinto ekhethwayo ethi tshintsha iinkcukacha zentlawulo. Khetha ibhanki yakho oyikhethileyo uze ufake inombolo ye-akhawunti uze/okanye ukhethe umhla wentlawulo omtsha; okanye
  3. Usenokufowunela iziko loqhagamshelwano lakwa-CAPFIN ku-087 354 0000 uze ucele ukuhlaziya iinkcukacha zakho.

Nceda uqaphele ukuba ibhanki yakho isenokufuna ukuba ugunyazise umyalezo wokuNgqinisiswa kwe-DebiCheck xa ukhetha ukutshintsha umhla wentlawulo yedebhithi oda okanye iinkcukacha ze-akhawunti yakho.

20. INGABA AMAXWEBHU EMALIMBOLEKO YAM AFUMANEKA NAKWEZIPHI EZINYE IILWIMI?

Ngokweza isicelo sokuwafumana ngolwimi oluthile, amaxwebhu emalimboleko yakho ungawafumana ngeAfrikaans, ngeSesotho, ngesiZulu nangesiXhosa. Nayo imimiselo nemiqathango iyafumaneka ngezi lwimi kwiwebhu sayithi yethu.

21. NDIWACELA NJANI AMAXWEBHU EMALIMBOLEKO YAM ANGOLUNYE ULWIMI?

Ngokutsalela iziko lethu loncedo ku-0873540000 okanye ngokuimeyilela isicelo sakho kwisebe lethu lezomthetho ku-legal@capfin.co.za

INZUZO YASIMAHLA EJONGENE NOKUFA

22. YINTONI INZUZO YASIMAHLA EJONGENE NOKUFA?

INzuzo yaSimahla ejongene noKufa yakwaCAPFIN iyinzuzo yangaphakathi enikwa iikhastoma zakwa CAPFIN njengendlela yokuhlawula lonk’ ityala licinywe xa ithe yafa ikhastioma. Le nzuzo ayidluliselwa komny’ umntu.

23. YINTONI EBANDAKANYWA YINZUZO YASIMAHLA EJONGENE NOKUFA?

INzuzo YASIMAHLA ejongene noKufa ithetha ukuba kwimeko yokufa kwakho, uCAPFIN uza kuyicima ibhalansi eshekileyo yemalimboleko yakho.

24. INGABA KUDINGEKA UKUBA NDIYIHLAWULELE INZUZO YASIMAHLA EJONGENE NOKUFA?

Hayi, akudingeki ukuba ukuhlawulele oku kuyinzuzo YASIMAHLA kuzo zonke iikhastoma zakwaCAPFIN.

25. INGABA NDISEZAKUBA SELUNGELWENI LENZUZO YASIMAHLA EJONGENE NOKUFA?

Ewe, uselungelweni nokuba iyikhastoma yakwaCAPFIN entsha okanye ekudala ikhona.

26. INGABA ILUNGU LOSAPHO LWAM / UMABILIFA OWONYULIWEYO ANGALENZA NJANI IBANGO LENZUZO YASIMAHLA EJONGENE NOKUFA?

Umntu owenza ibango egameni lomntu oswelekileyo uza kufuneka angenise la maxwebhu alandelayo ngeimeyili ku-info@capfin.co.zaokanye legal@capfin.co.za:

  1. Ikopi ye-ID yoMnini yoMfi(kazi) yeAkhawunti yakwaCAPFIN
  2. Ikopi ecacileyo yesatifikethi sokufa
  3. Ikopi ecacileyo yeLeta yoMlawuli woMabilifa (ukuba iyafumaneka).

Sakube siwafumene amaxwebhu lawo uCAPFIN uza kuqinisekisa ngokuzimeleyo imeko yomfi.

Qaphela ukuba amaxesha amiselweyo asenokulibaziseka ngenxa yokubandakanyeka komntu wesithathu.

27. SESIPHI ISIXAMALI ESICINYWAYO NGENZUZO YASIMAHLA EJONGENE NOKUFA?

U-CAPFIN uza kucima ibhalansi yamva nje oyityalayo yeakhawunti yakho.

UMASINGCWABANE

28. USEBENZA NJANI UMASINGCWABANE WETHU?

Ukusukela kwixesha eliphakathi komhla we-15 kuSeptemba 2017 nowe-6 kuJuni 2018, iikhastoma zakwaCAPFIN ezenza isicelo semalimboleko ziye zakulungela ukufumana uMasingcwabane oxabisa ama—R5000 SIMAHLA xa ithe yasweleka ngokwendalo kunye ne-R10 000 xa ithe yasweleka ngengozi. UMasingcwabane wethu, uhlawulela wena njengomnini akhawunti yakwaCAPFIN, ukuba isasebenza iakhawunti yakho, kwaye uyihlawula kakuhle kwaye kuxhomekeke kwimimiselo nemiqathango yalo Masingcwabane.

29. KUTHENI UCAPFIN ENGASABONELELI NGOMASINGCWABANE WASIMAHLA KWIIMVELISO ZEMALIMBOLEKO YAKHE?

UMasingcwabane waSIMAHLA wakwaCAPFIN owayephantsi koAbacus Life Limited, wayeyimveliso yokukhuthaza ukuthengwa kwemveliso kwaye olu khuthazo luphele ukusukela ngomhla we-6 kuJuni 2018.

30. KWENZEKA NTONI NGOMASINGCWABANE WASIMAHLA ENDINAYE NGALE MALIMBOLEKO YAM YANGOKU?

Inzuzo yakho yoMasingcwabane iza kuhlala ihleli ude ugqibe ukuhlawula imalimboleko yakho, uyihlawue yonke ngexeh’ elinye, okanye ukuba uphinda wenze isicelo semalimboleko kuCAPFIN okanye xa ibango likaMasingcwabane lifakwe kuAbacus Life Limited.

31. ULENZA NJANI IBANGO LIKAMASINGCWABANE KUABACUS LIFE LIMITED?

Iimalimboleko ezinikezelwe ngexesha lokhuthazo lwemveliso phakathi komhla we-15 kuSeptemba 2017 nangowe-6 kuJuni 2018, umzuzi wakho owonyuliweyo ufanele alandele le nkqubo ilandelayo:

  1. Amabango mawangeniswe kuAbacus Life ngokutsalela kwiZiko labo loNcedo ku-0800 777 444 kwiinyanga ezi-6 zokufa komntu oneakhawunti yakwaCAPFIN.
  2. Amabango afanele akhatshwe ngala maxwebhu alandelayo:
    • Ikopi esesikweni okanye esetifayiweyo yesatifikethi sokufa somnini akhawunti yakwaCAPFIN
    • Ikopi ecacileyo, esetifayiweyo yesazisi somnini akhawunti yakwaCAPFIN
    • Ikopi ecacileyo, esetifayiweyo yesazisi somzuzi
    • Ingxelo yamapolisa kwimeko apho umntu esweleke ngengozi
    • Ikopi yesteytmenti sebhanki yomzuzi ukuze kuhlawulwe kuyo imali yoMasingcwabane
    • Nalo naluphi na olunye uxwebhu olunokucelwa ngabakwa-Abacus Life Limited

32. NGUBANI OFUMANA IMALI EHLAWULELWA UMASINGCWABANE?

Umzuzi otyunjiweyo uza kufumana imali ehlawulelwa uMasingcwabane kuphela xa kusweleke umnini weakhawunti yakwaCAPFIN, kuxhomekeke ekuvunyweni kwebnago.

33. YINTONI UMZUZI?

Ikhastoma yakwaCAPFIN iza kutyumba umntu (ilungu losapho / umhlobo) ukuba abe ngumzuzi ofakwa kuMasingcwabane. Lo mntu ufumana intlawulo yoMasingcwabane xa ithe yasweleka ikhastoma yakwaCAPFIN emva kokuba onke amaxwebhu afunekayo engenisiwe ngexesha kuAbacus Life Limited timeously kwaye ukuba isasebenza iakhawunti yemalimboleko yakwaCAPFIN kwaye ihlawulwa kakuhle ngexesha lokusweleka kwekhastoma.

34. UNEXESHA ELINGAKANANI UMZUZI WAM LOKUBA ENZE IBANGO?

Umzuzi otyunjwe yikhastoma uneenyanga ezi-6 zokungenisa ibango ukusukela ngomhla wokusweleka komnini akhawunti yakwaCAPFIN. Emva kweenyanga ezi-6 ayisayi kufumaneka imali kaMasingcwabane.

35. INGABA UMZUZI WAM ANGALENZA IBANGO LOMASINGCWABANE IAKHAWUNTI YAM IKWINDAWO ENTLE NGOKUHLAWULWA?

Ewe, kodwa kuxhomekeke kwimimiselo nemiqathango yoMasingcwabane. Malunga nawo onke amabango qhagamshelana nabakwa-Abacus Life Limited ku-0800 777 444 okanye ngeimeyili ku-claims@abacus-insurance.co.za

36. INGABA INZUZO YAM YANGOKU IZA KUPHELISWA UKUBA NDIYAMTSHINTSHA UMZUZI WAM?

Hayi, wamkelekile ukuba uzitshintshe iinkcukacha zomzuzi ngokuxhomekeke kwimimiselo nemiqathango yoMasingcwabane.

37. INGABA UMCEBISI WAKWACAPFIN UNAKHO UKUTSALELA KWAABACUS EGAMENI LAM AZE ATSHINTSHE IINKCUKACHA ZOMZUZI?

Hayi, wena njengekhastoma yakwaCAPFIN unoxanduva lokutshintsha iinkcukacha zomzuzi wakho. Kuza kufuneka uqhagamshelane nabakwaAbacus Life Limited ku-0800 777 444 ukwenza amalungiselelo afanelekileyo.

38. INGABA KUYAHLAWULELWA UKUZIBULALA?

Hayi, akuhlawulelwa ukuzibulala

39. MALUNGA NEMIBUZO ENGQALILEYO ENGOMASINGCWABANE, NCEDA UQHAGAMSHELANE

Nabakwa-Abacus Life Limited ku-0800 777 444 okanye ngefeksi ku-011 211 1090

40. NDINGAMGCINA UMASINGCWABANE UKUBA NDIMHLAWULELA NGOKWAM?

Hayi, nangona kunjalo ungaqhagamshelana nabakwaAbacus Life Limited ku-0800 777 444 uze uthathe inzuzo yomasingcwabane osecaleni ongadibenanga nowemalimboleko yakho yakwaCAPFIN.

DIPOTSO TSE BOTSWANG KGAFETSA
DITLETLEBO TSA KAKARETSO

1. KE HLOKA ENG BAKENG SA HO ETSA KOPO YA KADIMO YA CAPFIN?

  • Bukana ya ID e molaong
  • Ditlankana tse 3 tsa moraorao tsa moputso kapa ditatemente tse 3 tsa moraorao tsa banka
  • O tshwanetse hore o be o na le mosebetsi wa moshwelella mme o fumana moputso wa kgwedi.
  • Nomoro ya selefouno e molaong
  • Akhaonto ya banka ya Afrika Borwa e molaong
  • O be le dilemo tse 18 kapa ho feta

2. KE HLOKA DITOKOMANE DIFE BAKENG SA HO ETSA KOPO YA KADIMO YA CAPFIN?

Bukana ya ID ya SA e molaong le e nngwe ho ditlankana tse 3 tsa moraorao tsa moputso kapa ditatemente tse 3 tsa moraorao tsa banka.

3. NKA ETSA KOPO YA KADIMO YA CAPFIN HOKAE?

Bareki ba ka etsa kopo bakeng sa kadimo ya CAPFIN inthaneteng, ka SMS kapa ka ho etela mabenkele a PEP kapa Ackermans naheng ka bophara.

4. NA NKA ETSA KOPO YA KADIMO JWANG KE SEBEDISA WEBSAETE YA CAPFIN?

O ka qala kopo ya hao ya kadimo ya Capfin ka ho etela websaete ya rona ho www.capfin.co.za mme o tobetse ‘Apply now’.

5. NA MOKGWATSHEBETSO WA HO ETSA KOPO YA KADIMO INTHANETENG YA CAPFIN O BOLOKEHILE?

Ee. O tla hloka ho etsa porofaele e ka fihlellwang feela ka ho sebedisa nomoro ya hao ya ID le pini e ikgethileng e tlang hanngwe e bitswang One-Time-Pin (OTP) e tlang ho romellwa selefounong ya hao ka kotloloho.

6. KE SE KE BUTSE POROFAELE HO WEBSAETE YA CAPFIN. JWALE NKA TLATSA JWANG KOPO YA KADIMO?

Seo o hlokang ho se etsa ke ho kena profaeleng ya hao o sebedisa nomoro ya ID ya hao le pini e ikgethileng ya One-Time-Pin (OTP) e tlang ho romellwa selefounong ya hao ka kotloloho mme o latele ditaelo tse bobebe tse moo.

7. HA KE A FUMANA ONE-TIME-PIN (OTP) SELEFOUNONG YA KA? NA O KA MPOLELLA HORE PINI YA KA KE ENG?

Bakeng sa tshireletso ya hao, dinomoro tsa PIN ke tsa sephiri ka hohlehohle. Ka kopo tlelika ho ‘Resend OTP link’ mme pini e ntjha ya One-Time-Pin (OTP) e tla romellwa ka kotloloho ho nomoro ya selefouno eo o ingodisitseng ka yona.

8. KE BATLA HO FETOLA NOMORO YA KA YA SELEFOUNO.

Bakeng sa ho ntjhafatsa dintlha tsa hao, ka kopo ikopanye le e mong wa Diejente tse mosa tsa Tshebeletso ya Bareki ho o thusa ho 087 354 0000.

9. HA KE NA SELEFOUNO YA KA MME HA KE KGONE HO KENA POROFAELENG YA KA HO WEBSAETE YA CAPFIN.

OTP e ka romelwa feela nomorong e ngodisitsweng eo o faneng ka yona ha o ne o ingodisa. Ka kopo kopa One-Time-Pin (OTP) e ntjha ha o se o fumane selefouno ya hao.

10. NKA BONA JWANG HORE KE LOKELWA KE HO ETSA KADIMO YA BOKAE?

O tla lokisetswa tjhelete e itseng ya kadimo e tlang ho o bontsha hore o ka lokelwa ke kadimo ya bokae haeba o ka phetha tekolo ya rona ya ho kgona ho e lefa. Boholo ba kadimo bo ka nna ba fetoha ho ya ka ditekolo tse ding tsa dikoloto tseo o nang le tsona tse tlang ho etswa hang ha kopo ya hao e se e tlatsitswe le ho romelwa ka websaete ya Capfin.

11. NKA ETSA KOPO YA BOKAE?

Re fana ka dikadimo tse fihlang ho R50 000, ho itshetlehilwe ka sephetho sa tekolo ya bokgoni ba ho lefa e shebisisang dintlha tse kang lekeno la hao le ditjeho, porofaele ya hao ya dikoloto le boitshwaro ba hao ba ho lefa dikoloto.

12. KE TLA EMA NAKO E KAE PELE NKA LEFSHWA?

Kadimo ya hao e tla lefshwa dihoreng tse 48 tsa kgwebo kamora ho ananelwa mme e leshwa akhaontong ya banka eo wena o e kgethileng.

13. NKA ROMELA DITOKOMANE TSA KA JWANG?

  • Ka ho etsa kopo inthaneteng, o tla fuwa monyetla wa ho kenya ditokomane tsa hao inthaneteng.
  • Sekena ditokomane tsa hao lebenkeleng lefe kapa lefe la PEP kapa la Ackermans naheng ka bophara
  • Romela ditokomane tsa hao ka Imeile ho: docs@capfinmail.co.za mmoho le nomoro ya hao ya SA ID moleng wa taba kamora ho etsa kopo
  • Feksa ditokomane tsa hao ho 0866880000 mmoho le nomoro ya hao ya SA ID e ngotswe ka mongolo jwalo ka reference kamora ho etsa kopo
  • CAPFIN e ka thusa ka ho lata ditokomane tsa hao lebitsong la hao ka tumello ya hao haeba o banka le ABSA, Standard Bank kapa Nedbank ntle le ho o lefisa

14. NKA LEFA JWANG SEKOLOTO SA KA SOHLE HO CAPFIN?

O ka letsetsa setsi sa rona sa boikopanyo sa CAPFIN ho 087 354 0000 kapa o sebedise sebaka sa rona sa USSD *134*6454# bakeng sa ho fumana khouto ya ho kwala sekoloto. Kamora moo o ka etsa tefo ka ho sebedisa dikgetho tse latelang pele letsatsi leo o le filweng le fela:

  1. Dipositi ka Kotloloho
  2. EFT
  3. Pay@ e fumaneha Lebenkeleng lefe kapa lefe la PEP

15. KHOUTO YA HO KWALA SEKOLOTO E BA TSHEBETSONG NAKO E KAE?

Khouto ya ho kwala sekoloto eo o e fuwang ke CAPFIN e ba tshebetsong matsatsi a kgwebo a supileng ho tloha letsatsing leo o e kopileng ka lona, mme balanse ya ho kwala sekoloto e lokela ho lefshwa ka ho tlala pele ho nako eo.

16. NA HO SE LEFE HO TLA AMA REKOTO YA KA YA DIKOLOTO?

Ho se lefe ho tla ama rekoto ya hao ya sekoloto ka tsela e mpe

17. HOBANENG HA KHOUTO YA KA YA HO KWALA SEKOLOTO E SA TSHWANE LE BALANSE YA KA?

Khouto ya hao ya ho kwala sekoloto e kenyeletsa balanse e sa lefshwang ya kadimo ya hao, esitana le tswala yohle e sa lefshwang le ditefello tse bokeletsweng ho fihlela letsatsing leo la ho kwala sekoloto tseo mohlomong di neng di eso ka di kenyeletswa akhaontong ya hao.

18. NA NAKO YA KA YA KADIMO E TLA KGUTSUFALA HA NKA LEFA KA HODIMO HO SETOLEMENTE SA KA SA KGWEDI LE KGWEDI?

Ee, nako ya hao ya kadimo e ka kgutsufala haeba o ka etsa ditefo tse ding, ho itshetlehile ka hore o lefa bokae ka hodimo le bolelele ba nako ya kadimo.

19. KE FETOLA LETSATSI LA TEFO YA DEBIT ORDER TSA KA KAPA DINTLHA TSA KA TSA AKHAONTE YA BANKA JWANG?

O ka fetola letsatsi la tefo ya debit order kapa dintlha tsa akhaonte ya banka ka tsela e nngwe ho tse tharo:

  1. Kena porofaeleng ya hao ya inthaneteng, ho leqephe laYour Active Loans theohela tlase mme o kgethe linki ya change my payment details. Kgetha banka ya kgetho ya hao mme o kenye nomoro ya akhaonte le/kapa o kgethe letsatsi le letjha la tefo; kapa
  2. Kena porofaeleng ya hao ya inthanete, kgetha konopo ya My Details e hodimo letsohong le letona la sekirini sa hao. Theohela tlase leqepheng ebe o tlanya ho kgetho ya change payment details. Kgetha banka ya kgetho ya hao mme o kenye nomoro ya akhaonte le/kapa o kgethe letsatsi le letjha la tefo; kapa
  3. 3. O ka letsetsa setsi sa mehala sa CAPFIN ho 087 354 0000 mme o kope ho ntjhafatsa dintlha tsa hao.

Lemoha ka kopo hore banka ya hao e kanna ya hloka hore o amohele molaetsa wa Netefatso wa DebiCheck hao kgetha ho fetola letsatsi la tefo ya debit order tsa hao kapa dintlha tsa akhaonte ya banka.

20. DITOKOMANE TSA KADIMO YA KA DI FUMANEHA KA DIPUO DIFE TSE DING?

Ha o kopa o ka fumana ditokomane tsa kadimo ya hao ka Afrikaans, Sesotho, isiZulu le isiXhosa. Maemo le dipehelo ka dipuo tsena le tsona di a fumaneha ho websaete ya rona.

21. NKA KOPA DITOKOMANE TSA KADIMO YA KA JWANG KA PUO E NNGWE?

Ka ho letsetsa setsi sa rona sa boikopanyo ho 0873540000 kapa ho imeila kopo ya hao ho lefapha la rona la tsa melao ho legal@capfin.co.za.

TSIANE YA LEFU YA MAHALA

22. TSIANE YA LEFU YA MAHALA KE ENG?

Tsiane ya Lefu ya Mahala ya CAPFIN ke tsiane ya ka hare e fuwang bareki ba CAPFIN ka tsela ya ho hlakola balanse e setseng ha ho ka etsahala hore moreki a hlokahale. Tsiane ena ha e fetolwe kapa ho fetisetswa ho motho e mong.

23. TSIANE YA LEFU LA MAHALA E KENYELETSA ENG?

Tsiane ya Lefu ya MAHALA e bolela feela hore ha wena o ka hlokahala, CAPFIN e tla hlakola sekoloto sa hao se setseng sa kadimo.

24. NA KE LOKELA HO LEFELLA TSIANE YA LEFU YA MAHALA?

Tjhe, ha o hloke ho lefa kaha sena e le tsiane ya MAHALA bakeng sa bareki bohle ba CAPFIN.

25. NA KE TLA TSHWANELEHA KE HO FUMANA TSIANE YA LEFU YA MAHALA?

Ee, o a tshwaneleha le haeba o le moreki e motjha kapa ya ntseng a le teng wa CAPFIN.

26. SETHO SA LELAPA LAKA / MOHLOKOMEDI YA KGETHILWENG O TLA TLELEIMA JWANG BAKENG SA TSIANE YA LEFU YA MAHALA?

Motho ya tleleimang bakeng sa tsiane lebitsong la moreki ya hlokahetseng o tla hloka ho romela ditokomane tse latelang ka imeile ho info@capfin.co.za kapa or legal@capfin.co.za:

  1. Khopi ya ID ya mofu eo e leng Monga Akhaonto ya CAPFIN
  2. Khopi e hlakileng ya setefikeiti sa mofu
  3. Khopi e hlakileng ya Mangolo a Lekgotla a Bohlokomedi (Masters Letters of Executorship) (haeba a a fumaneha).

Hang ha ditokomane di fumanwe CAPFIN ka ho ikemela e tla netefatsa boemo ba mofu.

Ela hloko hore dinako di ka nna tsa fumana tiehiso ka lebaka la seabo sa motho wa boraro.

27. KE TJHELETE E KAE E FOKOTSWANG MMOHO LE TSIANE YA LEFU YA MAHALA?

CAPFIN e tla tlosa balanse e setseng ya jwale ya akhaonto.

INSHORENSE YA LEPATO

28. INSHORENSE YA LEPATO E SEBETSA JWANG?

Bakeng sa nako e pakeng tsa la 15 Loetse 2017 le la 6 Phupjane 2018, bareki ba CAPFIN ba etsang kopo ya kadimo ba lokelwa ke Inshorense ya Lepato ya MAHALA ya boleng ba R5000 bakeng sa lefu la tlhaho le R10 000 bakeng sa lefu la kotsi. Inshorense ya Lepato, e sireletsa wena jwaloka monga akhaonto ya CAPFIN, ha feela akhaonto ya hao ya kadimo e ntse e sebetsa, o e lefa hantle mme e ikamahanya le dipehelo le maemo a Inshorense ya Lepato.

29. HOBANENG HA CAPFIN E SE E SA FANE KA INSHORENSE YA LEPATO YA MAHALA MMOHO LE DIHLAHISWA TSA BONA TSA KADIMO?

Inshorense ya Lepato ya MAHALA ya CAPFIN e boikarabelong ba Abacus Life Limited, e ne e le sehlahiswa se phahamiswang mme phahamiso ena jwale e se e emisitswe ho tloha ka la 6 Phupjane 2018.

30. HO ETSAHALANG KA INSHORENSE YA LEPATO YA MAHALA E HO KADIMO YA KA YA JWALE?

Tsiane ya hao ya Inshorense ya Lepato e tla dula e le teng ho fihlela nakong eo kadimo ya hao e qetwang(o e lefa kaofela), e kwalwa kapa haeba o ka etsa kadimo e nngwe ho CAPFIN kapa ha tleleimi ya Inshorense ya Lepato e romelwa ho Abacus Life Limited.

31. NKA TLELEIMA JWANG INSHORENSE YA KA YA LEPATO KA ABACUS LIFE LIMITED?

Bakeng sa kadimo e fanweng nakong ya phahamiso e pakeng tsa la 15 Loetse 2017 le la 6 Phupjane 2018, mojalefa eo o mo kgethileng o lokela ho latela mokgwatsamaiso o latelang:

  1. Ditleleime di lokela ho romelwa ho Abacus Life ka ho letsetsa setsi sa bona sa Mehala ho 0800 777 444 dikgweding tse 6 tsa ho hlokahala ha monga akhaonto ya CAPFIN.
  2. Ditleleimi di lokela ho tsamaya le ditokomane tse latelang:
    • Khopi ya semmuso kapa e netefaditsweng ya setifikeiti sa lefu sa monga akhaonto ya CAPFIN
    • Khopi e hlakileng, e netefaditsweg ya tokomane ya ID ya monga akhaonto ya CAPFIN
    • Khopi e hlakileng, e netefaditsweng ya tokomane ya ID ya mojalefa
    • Tlaleho ya sepolesa haeba mofu a shwele ka kotsi
    • Khopi ya setatamente sa banka sa mojalefa bakeng sa tefo ya Inshorense ya Lepato
    • Ditokomane dife kapa dife tse ding tseo Abacus Life Limited e ka di kopang

32. KE MANG YA FUMANANG TEFO YA INSHORENSE YA LEPATO?

Mojalefa ya kgethilweg o tla fumana tefo ya Inshorense ya Lepato ha feela monga akhaonto ya CAPFIN a hlokahetse, ho ikamahantswe le tumello ya ditleleime.

33. MOJALEFA KE ENG?

Moreki wa CAPFIN o tla kgetha motho (setho sa lelapa / motswalle) ho ba mojalefa ya hokahantsweng le Inshorense ya Lepato. Motho enwa o fumana tefo ya Inshorense ya Lepato haeba moreki wa CAPFIN a ka hlokahala, hang feela ha ditokomane tsohle tse batlehang di rometswe ho Abacus Life Limited ka nako le fela haeba akhaonto ya kadimo ya CAPFIN e ne e ntse e sebetsa mme e lefshwa hantle ka nako ya lefu la moreki.

34. MOJALEFA WA KA O NA LE NAKO E KAE PELE A KA TLELEIMA?

Mojalefa ya kgethilweng ke moreki o na le dikgwedi tse 6 ho tloha mohla wa lefu la monga akhaonto ya CAPFIN hore a romele tleleime. Kamora dikgwedi tse 6 Inshorense ya Lepato e keke ya hlola e fumaneha.

35. NA MOJALEFA WA KA A KA NNA A TLELEIMA BAKENG SA INSHORENSE YA LEPATO HAEBA AKHAONTO YA KA E LEFSHWA HANTLE?

Ee, ka ho ikamahanya le dipehelo le maemo a Inshorense ya Lepato. Bakeng sa ditleleime kaofela ka kopo ikopanye le Abacus Life Limited ho 0800 777 444 kapa ka imeile ho claims@abacus-insurance.co.za

36. NA TSIANE YA KA YA HONA JWALE E TLA FEDISWA HAEBA KE FETOLA MOJALEFA WA KA?

Tjhe, o dumeletswe hore o ka fetola dintlha tsa mojalefa o ikamahantse le dipehelo le maemo a Inshorense ya Lepato.

37. NA MOKONSALETENTE WA CAPFIN A KA LETSETSA ABACUS LEBITSONG LA KA MME A FETOLA DINTLHA TSA MOJALEFA WA KA?

Tjhe, wena jwaloka moreki wa CAPFIN o tla ba le boikarabelo ba ho fetola dintlha tsa mojalefa wa hao. O tla kotjwa ho ikopanya le Abacus Life Limited ho 0800 777 444 bakeng sa ho etsa ditokisetso tse hlokahalang.

38. NA HO IPOLAYA HO KENYELEDITSWE LE HONA?

Tjhe, ho ipolaya ha ho a sireletswa.

39. BAKENG SA DITLETLEBO TSE ITSENG TSA INSHORENSE YA LEPATO KA KOPO IKOPANYE LE

Abacus Life Limited ho 0800 777 444 kapa ka fekse ho 011 211 1090

40. NA NKA BOLOKA PHOLISI YA LEPATO HAEBA KE ITEFELLA YONA KA BONNA?

Tjhe, le ha ho le jwalo o ka ikopanya le Abacus Life Limited ho 0800 777 444 mme wa nka tsiane e ikgethileng ya pholisi ya lepato e sa hokelwang ho akhaonto ya hao ya kadimo ya CAPFIN.