WE’RE HERE FOR YOU
DURING COVID-19

Help prevent the spread of Covid-19

As a responsible corporate citizen, Capfin is adhering to the lockdown regulations set out by the South African government. In spite of everything that is taking place in our country, we’re determined to still be here for you during this time of uncertainty. With your wellbeing and safety in mind, our services will continue to be easier and convenient for you.

Capfin digital services

Digital Services
Apply for a Capfin loan online from the safety of your home or SMS your SA ID number to 33005. Standard SMS rates apply.

Manage your account wherever you are

Dial *134*6454# free from your cell phone to manage your account. Easily update your details, check your statements or view your account history.

Be aware of fraud

Report any suspicious communication to our fraud hotline on 0873540033 or email fraudreport@capfin.co.za.

Tips for preventing the spread of Covid-19

Let’s continue to flatten the curve by practicing the following:

Wash your hand regularly with soap and water for 20 seconds or clean your hands with an alcohol-based sanitizer.

Regularly clean and disinfect frequently touched objects and surfaces.

Avoid crowded places and maintain a 1.5 meter distance from people.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Cover your cough or sneeze with a flexed elbow or a tissue, then throw the tissue in the bin.

Covid-19 Symptoms

The most common symptoms are:

  • Cough
  • Fever
  • Sore throat
  • Shortness of breath

Stay up to date with the latest information on the Covid-19 outbreak through Department of Health in South Africa.

FAQ: How Covid-19 impacts your Capfin loan

Does my Capfin loan include credit life insurance?

We would like to advise you that Credit Life Insurance is not yet enforced on credit products in terms of the National Credit Act. Because of this, your loan with us is not insured against retrenchment, loss of income or unemployment. We will keep all our customers informed once the Credit Life Insurance legislation comes into operation to enable us to provide financial relief.

Can Capfin extend my repayment terms to allow for a 3-month payment holiday?

Regrettably, our existing loan contracts will be honoured with no change to agreed-upon loan repayment dates. You can manage your current Capfin account by logging into your account on our site or dial *134*6454# at no cost to you.

What happens if Capfin can’t be operational due to certain lockdown levels? Will you still be able to assist with loans and debt rescheduling?

Should our contact centre be closed as a result of the national lockdown, we will be unable to provide you with loans or debt restructuring. Currently, our contact centre is open during business hours. Please call us on 087 354 0000 for assistance. We will keep everyone informed if this position changes.

If you are an existing customer, you may continue to manage your current Capfin loan account by logging in on our site or dial *134*6454# at no cost to you. All existing loan contracts will be honoured with no change to agreed-upon loan repayment dates.

Will Capfin keep me informed of its operations at all times?

Yes, we will communicate electronically to all our customers.