Consumer tips

The National Credit Act (No. 34 of 2005), “the Act,” was introduced “To promote and advance the social and economic welfare of South Africans, promote a fair, transparent, competitive, sustainable, responsible, efficient, effective and accessible credit market and industry, and to protect consumers.”


Capfin is a registered credit provider that strives to follow the Act and practice responsible lending with all its existing and potential customers. Therefore, allowing all our customers to fully understand the loan terms and conditions before making any financial commitments. A helpful idea is to draw up a detailed budget to assist in familiarising yourself with all your monthly expenses, managing your finances better and paying your creditors in full and on time. Each of our customers are responsible for the full payment of their loans, the additional charges, as well as the fees and interest. That’s why we advise all our customers to please ensure that they can afford the monthly charges that will accompany our loans as per the Capfin loan agreement.


Should you ever find yourself in a position where you are unable to meet your monthly financial commitments, we suggest that you immediately seek help. Below are a few options available if you ever find yourself in financial difficulty:

  1. Contact Capfin directly by sending the word “ASSIST” via SMS to 43679 (standard SMS rates apply) and we will call you back in order to make an alternative payment arrangement with you, or if possible, reschedule your current monthly CAPFIN obligations; or
  2. Contact a registered debt counsellor to assist you with the potential rescheduling of all your debt/monthly obligations and help you make arrangements with your creditors, tailored to your existing financial means. The Act makes provision for the debt review process and a registered debt counsellor will explain the procedure to you in detail. You can contact the National Credit Regulator at 0860 627 627 or visit their website at to find a debt counsellor nearest to you; or
  3. Apply for an administration order whereby your estate will be put under administration by means of a court order. By doing this you will not be able to obtain any further debt or credit without the consent of the court, therefore allowing you to repay your creditors. To find out more in this regard, contact your nearest Legal Practice Council or the Law Society of South Africa at 012 366 8800 or; or
  4. Submit your estate for sequestration, which is much like a company going into liquidation but in this instance for an individual. Basically, a trustee will be appointed to administer your estate to finalise matters with your creditors, preventing you from incurring further debt or being hassled with further legal action against you. The consequences are however far-reaching and should be discussed with a legal representative in detail before such an option is considered.


A credit report is a report done by a credit bureau to set out all your debt, financial obligations, court orders granted against you and any information related to outstanding payments submitted by other credit providers to the credit bureaus. You have the right to request a free copy of your credit report once a year from a registered credit bureau to ensure that all the information on the report is accurate. If you disagree with the information provided on your credit report, raise any concerns with the credit bureau which supplied you with the information.


Should you find yourself in a situation where you would like to file a complaint relating to any Capfin service, contact our customer service department at 087 354 0000.

Capfin ’s customer service department is dedicated to fully resolve your complaints and assist with your loan related enquiries as quickly as possible. If your complaint has still not been resolved to your satisfaction, you may contact the Credit Ombud or the National Credit Regulator and follow their complaints procedure.

Organisation: T: E-mail: Website:
Credit Ombud 0861 662 837
National Credit Regulator 0860 627 627 / 011 554 2600

Whenever entering into a loan agreement, be sure to provide true and accurate information to the credit provider regarding your existing debt obligations.

To avoid additional interest; fees and legal costs being added to your outstanding debt, ensure you pay all your instalments on time.

It is important to remember that there is always a way to get help and relief when you feel overwhelmed by your debt and financial obligations. Therefore, we encourage you to use this information and contact the sources listed above for more information and assistance.